Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each product has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately (within 7 days of delivery) at firstname.lastname@example.org. Please allow 1-2 weeks before hair appointments and special occasions in the event we have to resolve a concern for you.
We accept all major credit cards through Square. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address or if your order is flagged by our payment processor for any reason, you may be required to further verify your identity in order for us to authorize payment and approve your transaction. If this is required, a customer care team member will contact you after your order has been placed.